Privacy Policy

Club Doncaster has created this privacy statement in order to demonstrate our firm commitment to the privacy of the details that you provide us when you contact the Box Office in person or via other methods (for example telephone, fax or email). When you contact the Box Office, you are consenting to the practices set forth in this Privacy Policy.

Information We Request Directly from you: We require you to give us personal information (like your name, address and/or email address) which is stored on our Ticketing system. If you are ordering tickets, you will be asked to provide financial information (like your account or credit card numbers).

Club Doncaster and its Event Partners As well as selling tickets for events promoted by Club Doncaster, Club Doncaster also acts as an authorised ticket agent selling tickets on behalf of the promoter that stages certain events at the Keepmoat Stadium for which you buy a ticket (for example, football matches hosted by other football /rugby clubs, The Football Association, Rugby Football League  or The Football League). We refer to the promoter from whom we obtain tickets to sell to you as our "Event Partner". Your personal information is shared between Club Doncaster and its Event Partner for the particular event for which you are buying tickets in accordance with Club Doncaster’s contractual relationship with its Event Partner. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you. From time to time, Club Doncaster or its Event Partner may contact you by post, telephone or email, with information or offers regarding upcoming events, products or services or customer surveys. If you do not wish to be contacted by Club Doncaster or its Event Partner about upcoming events, products, services or surveys please send your request by post to The Box Office, Keepmoat Stadium, Stadium Way, Doncaster DN4 5JW.

Carefully Selected Third Parties Depending on your selection when you purchase a ticket, your personal information may also be provided to carefully selected third parties that may contact you by post, telephone or email with information or offers regarding their goods and services. In consenting to this policy, you are indicating that you are happy for those third parties to contact you.

Opting Out You may opt out at any time even if you have previously indicated your consent at some other time by sending your request by post to The Box Office, Keepmoat Stadium, Stadium Way, Doncaster, DN4 5JW.

Disclosure in Compliance with Laws You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Club Doncaster, or to protect the rights, property or safety of Club Doncaster, users of the Site or others.

How We Use Financial Information Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

Transfer of Personal Information In Event Of Sale Of Club Doncaster Or Its Assets In the event that Club Doncaster  was sold, or transferred some of its assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information would remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of Club Doncaster.

If you have any questions or concerns about this privacy statement, you can contact us at The Box Office, Keepmoat Stadium, Stadium Way, Doncaster DN4 5JW.

We reserve the right to change the terms of this Privacy Policy from time to time.

1. What information do we hold about you and how is it collected?

When you register on this site, some personal information (including your name, postal and email addresses) is collected by us. You may also be asked for your personal information at other times on this site - in connection with activities such as competitions, chat, voting and message board postings. In common with many other online services, we may use "cookies" to store and sometimes track information about you. A cookie is a small amount of data sent from the server and stored on your PC's hard drive. Most web browsers are automatically set up to accept cookies, but you can set your browser to refuse cookies or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this site may not be available to you.

2. What do we do with your personal information?

We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide. Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes:

  1. to update and develop records and for assessment and analysis including market and service/product analysis;
  2. to assist in the provision of services/products to you; and
  3. to facilitate reviews, developments and improvements to the services/products offered to you.

If you have indicated that you wish to hear about other offers, products and services provided, the Club or other reputable suppliers selected; from time to time, they will inform you of these by email, telephone or mail. By indicating that you wish to hear about other offers it is taken that you do not object to such communication and you grant the club, and its partners to contact you in accordance with the regulations laid out in the 2003 Electronic Communications Directive and the 1998 Data Protections Act. If you do have any such objections, please contact us via the details provided below.

3. What are your choices?

By law, you are entitled to:

(i) object to your personal information being used for marketing purposes. We give you the choice to opt-out of our using, or supplying your personal information to the Club or to other reputable suppliers for these purposes. You can do this during the registration process by simply unticking the box provided.

(ii) receive, upon payment of a fee, a copy of any personal information about you which is held by us.

(iii) require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us. If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information.

4. When does this Privacy Policy not apply?

This Privacy Policy only applies to the collection of data by us and the use of that data by us and those whom we authorise. It does not cover third party sites to which we provide links, nor does it cover advertisers and content partners within our service who may also collect your personal information. They may have their own privacy policies and/or terms and conditions of use. If you choose to place your personal details on any publicly accessible page (for example, on a message board), then this data will not be covered by the Privacy Policy.

5. How do we protect your information?

Club Doncaster and TopTix Sport is firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.

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