Information We Request Directly from you: We require you to give us personal information (like your name, address and/or email address) which is stored on our Ticketing system. If you are ordering tickets, you will be asked to provide financial information (like your account or credit card numbers).
Club Doncaster and its Event Partners As well as selling tickets for events promoted by Club Doncaster, Club Doncaster also acts as an authorised ticket agent selling tickets on behalf of the promoter that stages certain events at the Keepmoat Stadium for which you buy a ticket (for example, football matches hosted by other football /rugby clubs, The Football Association, Rugby Football League or The Football League). We refer to the promoter from whom we obtain tickets to sell to you as our "Event Partner". Your personal information is shared between Club Doncaster and its Event Partner for the particular event for which you are buying tickets in accordance with Club Doncaster’s contractual relationship with its Event Partner. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you. From time to time, Club Doncaster or its Event Partner may contact you by post, telephone or email, with information or offers regarding upcoming events, products or services or customer surveys. If you do not wish to be contacted by Club Doncaster or its Event Partner about upcoming events, products, services or surveys please send your request by post to The Box Office, Keepmoat Stadium, Stadium Way, Doncaster DN4 5JW.
Carefully Selected Third Parties Depending on your selection when you purchase a ticket, your personal information may also be provided to carefully selected third parties that may contact you by post, telephone or email with information or offers regarding their goods and services. In consenting to this policy, you are indicating that you are happy for those third parties to contact you.
Opting Out You may opt out at any time even if you have previously indicated your consent at some other time by sending your request by post to The Box Office, Keepmoat Stadium, Stadium Way, Doncaster, DN4 5JW.
Disclosure in Compliance with Laws You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Club Doncaster, or to protect the rights, property or safety of Club Doncaster, users of the Site or others.
How We Use Financial Information Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.
If you have any questions or concerns about this privacy statement, you can contact us at The Box Office, Keepmoat Stadium, Stadium Way, Doncaster DN4 5JW.
1. What information do we hold about you and how is it collected?
2. What do we do with your personal information?
We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide. Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes:
- to update and develop records and for assessment and analysis including market and service/product analysis;
- to assist in the provision of services/products to you; and
- to facilitate reviews, developments and improvements to the services/products offered to you.
If you have indicated that you wish to hear about other offers, products and services provided, the Club or other reputable suppliers selected; from time to time, they will inform you of these by email, telephone or mail. By indicating that you wish to hear about other offers it is taken that you do not object to such communication and you grant the club, and its partners to contact you in accordance with the regulations laid out in the 2003 Electronic Communications Directive and the 1998 Data Protections Act. If you do have any such objections, please contact us via the details provided below.
3. What are your choices?
By law, you are entitled to:
(i) object to your personal information being used for marketing purposes. We give you the choice to opt-out of our using, or supplying your personal information to the Club or to other reputable suppliers for these purposes. You can do this during the registration process by simply unticking the box provided.
(ii) receive, upon payment of a fee, a copy of any personal information about you which is held by us.
(iii) require the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date held by us. If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information.
5. How do we protect your information?
Club Doncaster and TopTix Sport is firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.